All applications for Ride Access Pass must be submitted through Nimbus Disability’s Access Card process, which provides a more focused assessment of an individual person and the barriers they may face which affects their ability to queue. ![]() Guests with a disability (as defined by The Act) may, at the discretion of Nimbus Disability and/or Merlin Entertainments Group, be issued upon application, a Ride Access Pass.Ride Access Pass refers to the facility offered to our guests with disabilities allowing access to our rides and attractions whereby the standard queue is bypassed. ‘Substantial’ being more than minor or trivial ‘long-term’ being that the impairment must have been there for more than 12 months or likely to last for at least 12 months. The Equality Act 2010 (“The Act”) defines that a person shall be regarded as being disabled if they have a physical or mental impairment which has substantial (being more than minor or trivial) long-term adverse effects on their ability to carry out normal day-to-day activities. You will then be able to collect your Ride Access Pass – which will be valid for three years – on your first visit to Alton Towers Resort, Chessington World of Adventures Resort or LEGOLAND Windsor Resort, or THORPE PARK Resort. We have partnered with Nimbus Disability to process our Ride Access Pass applications, who will individually assess your needs and determine if you are eligible. The Ride Access Pass removes the need for our guests to wait within the main standby attraction queue lines and enter via a dedicated entrance. This allows them access to our rides and attractions via a virtual queuing system for themselves and up to three others (at least one of which must be aged 14 or over). The Ride Access Pass is a system we have in place to provide reasonable adjustments to guests visiting our Theme Parks who require extra assistance or are unable to queue due to a condition or disability.
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